We will be glad to replace any broken or damaged item during shipping transit. We cannot be held responsible for any damage of the product when in use in a restaurant setting as this is out of our control. With that said, these are manufactured to the highest quality, using the strongest parts and assembly methods available. Our product has also been subjected to several commercial setting "strength" tests in which our product was graded A+ on all levels. Please be assured you are buying a very high quality, built to last item.